Configure IVR Service

Interactive Voice Response (IVR) service provides the user with the facility to send alert via calls. IVR can be configured in admin account and the Reseller as well as Company can inherit the same.

Before Configuring IVR Service  #

• Purchase the third-party service (Twilio) as per your requirement.
• Get the Account SID, and Account Token from the service provider.

Please Note: 

• Twilio, a third-party IVR service provider is already integrated in Trakzee platform.
• If you want to use any other service provider, then first we will need to integrate the same into our system. 
  Contact your success manager.

To get started #

• Login to your admin account.
• Go to  Settings > General > Admin. 
• Double-click on the account for which you want to configure the IVR service.
• Navigate to the IVR tab.

#

To configure IVR service #

• IVR Gateway field will be Custom by default.
• In Provider, you will find Twilio as that has already been integrated into the system.

• Enter Account SID provided by your service provider.

• Enter Account Token in the given field.

• In the From Number field, type in the phone number you want the call to go from.
  
  

• Save the configuration by clicking on the Save 💾 icon.