Table of Contents
We’re improving our CRM module to make ticket management and communication more efficient across different organizational levels. Here’s what’s being updated and how it benefits you:
- Sub-level users, such as Resellers and Companies, can now submit tickets to their direct upper-level management.
- Notifications will be sent only for tickets created and responded to by direct subordinate users.
- For example, Admins will get notifications for tickets submitted by Resellers.
- Resellers will get notifications for tickets submitted by Companies.
Notification Content: #
For convenience, ticket creation and responses will be marked in notification headers and subjects.
Enhanced Ticket Filtering: #
Introducing new filtering options to simplify ticket management.
- “My Tickets”: Tickets submitted by users at the current level to their upper-level management.
- “Tickets to Me”: Tickets assigned to the current level user by their direct subordinates.
- “Others”: Tickets from Companies directed to their respective Resellers.
Ticket Card View: #
- Adding Assignee and Created By Information: The existing card view will now include details about the assignee and the creator of the ticket.
- Show/Hide Options: Options to show or hide information will be available based on the user and tab selection.
- Close Button: A close button has been added at the ticket level, allowing users at higher levels of the hierarchy to close tickets.
Source Information: #
- Adding Source Information: Source details will be included in the backend tables to differentiate between tickets originating from web and mobile platforms.
Language Translation: #
- Ensuring Language Translation: New labels will be translated to ensure consistency across different languages.
