Configure a ChatBot

A ChatBot is a digital assistant that is used to initiate online chat conversations. Chatbots are used to answer questions, and escalate problems, to human agents when necessary.

Before Getting Started #

• Find a 3rd party chatbot service that provides you with an option to use a javascript snippet.
• Create a Bot as per your requirements.
• Connect a chat channel to the conversation inbox. 

(A chat channel is where you can customize your team’s availability.)

To Setup ChatBot #

• Login to your account.
• Go to  Settings > General > Admin. 
• Double-click on the account for which you want to configure ChatBot.
• Navigate to the ChatBot tab.
  
• Click on the checkbox of ChatBot.
  • In the ChatBot Script field enter the javascript link provided by the bot service provider.
    
• Click on the Save 💾 icon.