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Configure a ChatBot 

< 1 min read

A ChatBot is a digital assistant that is used to initiate online chat conversations. Chatbots are used to answer questions, and escalate problems, to human agents when necessary.

Before Getting Started #

  • Find a 3rd party chatbot service that provides you with an option to use a javascript snippet.
  • Create a Bot as per your requirements.
  • Connect a chat channel to the conversation inbox. 

(A chat channel is where you can customize your team’s availability.)

To Setup ChatBot #

  • Login to your account.
  • Go to  Settings > General > Reseller. 
  • Double-click on the account for which you want to configure ChatBot.
  • Navigate to the ChatBot tab.

    Configure a ChatBot Reseller Tab
    There are two options Custom and Inherit.
  • If you wish to inherit the chatbot from the admin account then click on Inherit.
  • If you want to add a new Bot to the system for the reseller then click on Custom
    • Click on the checkbox of ChatBot.
    • In the ChatBot Script field enter the javascript link provided by the bot service provider.

      Configure a ChatBot Reseller Required Details
  • Click on the Save 💾 icon.

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