Why am I receiving an incorrect alert time?

Here are a few possibilities and solutions if you’re having issues with alert times that don’t match the time the event actually occurred as presented.

Timezone settings  #

In the application where you are viewing the alerts, check the timezone settings. Ensure that your local time is properly configured as the system’s timezone.

Check that each user’s timezone settings are configured properly if the system contains users from multiple time zones. 

To verify #

• Login to your account.
• Navigate to Setting > General > Alert.
  • Verify the Alert configuration in Edit mode with double–click on record.
  • On the same screen, you will have the Timezone for the alert.
    • Compare the alert record timezone with the user timezone.Now, You need to check the time zone selected in Company.

To verify the time zone #

• Navigate to Setting > General > Company.
• Open the record with double-click on Company record.
  • Navigate to User Setting.
    • Navigate to Timezone.

• • User Timezone & Alert timezone must be same. If it’s not matched, please configure both Timezone with same value.