Tariff plan is a medium using which the user can define a billing module for their client. Admin can create tariff plans for Reseller and Company; and Reseller can create tariff plans for Company. Expiry dates are not visible then below are the possible reasons and solution.
Tariff plan is not configured #
Expiry dates will not be visible until a tariff is set up on the particular user.
To verify
- Login to your account.
- Go to Settings > Billing > Tariff Plan
- Search for the user
- If the tariff plan is configured it would be visible on the screen. Check the configuration.
- If not then configure a tariff plan for the user.
- Search for the user
Incorrect tariff configuration #
Tariff plan must be configured correctly in order to run a contactless business. This feature helps end users to recharge their vehicles automatically from the system without your interference.
To verify, Upload tariff plan details
Tariff plan not functioning #
There might be instances where online recharges are done but the expiry date is not updated.
You can navigate to Report > Billing > Object expiry to check the expiry dates.
